---
title: "Quick Reference"
url: "https://kb-nc.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2025-12-31T04:49:40.447Z"
---

# Quick Reference

Quick reference guide for essential information on the California nursing assistant certification exam

### Credentia Examination and Scheduling Services

California NNAAP  
1025 Greenwood Avenue   
Suite 401   
Lake Mary FL 32746

### Hours of Operation: (Eastern Time Zone)

Mon – Fri 8:00 a.m. – 11:00 p.m.  
Sat 8:00 a.m. – 5:00 p.m.  
Sun 10:00 a.m. – 4:00 p.m.

### Create or Log into your Credentia account to:

-   Change your current address and phone number. 
-   Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled. 
-   Obtain and submit an Examination Testing Application. 
-   Check Testing Application status. 
-   Find test sites and availability. 
-   Schedule, reschedule or cancel an examination.
-   View exam details such as examination type, scheduled time, date, and location. 
-   View Score report.
-   Submit and review a Grievance application for completed examination. 
-   Submit an excused absence application.

### Contact Customer Service when:

-   Problem occurs when creating your Credentia Platform Account. 
-   Did not receive activation link. 
-   Problem occurs when applying an assigned voucher code. 
-   Testing Application Issue. 
-   Received an error message when scheduling examination. 
-   Score report is not viewable in your Credentia Platform after 24 hours from your exam. 
-   Call (888) 204-6249

### California Department of Public Health (CDPH)

Web: [cdph.ca.gov](http://cdph.ca.gov/)  
Hours of Operation 8:00 a.m. – 5:00 p.m. (Pacific Time Zone)  
(916) 327-2445

Call CDPH to

-   Obtain information regarding requirements for initial licensing 
-   Change your current address or name after testing 
-   Obtain information regarding reciprocity
-   Obtain additional information

For applications and licensing requirements, go to: [cdph.ca.gov/Programs/CHCQ/LCP/Pages/LandCProgramHome.aspx](https://cdph.ca.gov/Programs/CHCQ/LCP/Pages/LandCProgramHome.aspx)