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Northern California
Quick ReferenceIntroductionExam OverviewAssessment ProgramEligibility Criteria for Northern California StateApplication and SchedulingExam FeesCancellation And ReschedulingPolicyExam Day OnlineExam Day Test Center Testing PoliciesTypes Of ExaminationThe 2024 National Nurse Aide Assessment Program (NNAAP®)Kinds Of QuestionsSelf-assessmentThe Skills EvaluationSkillsExam ResultsGrievance ProcessThe CNA Registry(FAQ)Frequently asked Questions

Exam Results

Describes the process of score reporting for the Northern California nursing assistant certification exam

You will get a notification email from CNA365 when a new exam score has been posted to your online account. To see your score report, please login to your CNA365 account by clicking the “CNA365 Login” button on the top of the California nurse assistant website page at https://www.credentia.com/test-takers/sc/.

Score reports are generally available within a few hours after the day’s testing event is completed. If it has been more than twenty-four (24) hours and you’re not able to see your score report in CNA365, please contact customer service at 888-204-6249.

Score Reporting

Credentia will give you your official test results (your score report) within a few hours after a testing event is completed for the day. Score reports are available online to print or download.

To see your score report, please log into your account.

If it has been more than 24 hours and you are unable to view your score report in the portal, please contact customer service at 888-204-6249.

Test results will not be given over the telephone nor can they be sent by Credentia to your employer.

If You Receive a Failing Score

  • If you fail the Written (or Oral) Examination or the Skills Evaluation, your Score Report will tell you how to retake either or both parts.
  • If you fail either part of the NNAAP® Examination three (3) times, you will need to complete another training program and retake BOTH parts of the NNAAP® Examination, not just the part that was failed.
  • In addition, if you were scheduled to take the exam 3 times and did not become licensed — either as a result of failing the exam or absence(s) — you will need to retrain.

See Registration and Scheduling for more details.

How To Read a Failing Score Report

If you don’t pass the Skills Evaluation, you’ll get a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You need a Satisfactory result on all five (5) skills in order to pass the Skills Evaluation.

IMPORTANT: Use your Failing Score Report to help you study for when you retake the Skills Evaluation. A failed skill will show the reason for the failure, and you can use this information to make sure you do this the skill correctly when you retake it. Find the skill you failed, and study the steps, especially steps listed as Unsatisfactory on the score report.

                               

In the example below, a candidate got an Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5, and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for retaking the Skills Evaluation, you should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5, and 10.

Passing

Once you have passed both the Written (or Oral) Examination and the Skills Evaluation, your name will be placed on the California Nursing Assistant Registry.

Your Nurse assistant Certificate is valid for twenty-four (24) months from the date it was issued.

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