Quick Reference

Credentia Examination and Scheduling Services

California NNAAP
1025 Greenwood Avenue 
Suite 401 
Lake Mary FL 32746

Hours of Operation:

Mon – Fri 8:00 a.m. – 11:00 p.m.
Sat 8:00 a.m. – 5:00 p.m.
Sun 10:00 a.m. – 4:00 p.m.
(Eastern Time Zone)

Create or Log into your CNA365 account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule or cancel an examination.
• View exam details such as examination type, scheduled time, date, and location. 
• View Score report.
• Submit and review a Grievance application for completed examination. 
• Submit an excused absence application.

Contact Customer Service when:

• Problem occurs when creating CNA365 Account. 
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report is not viewable in CNA365 after 24 hours from your exam. 
• Call (888) 204-6249

California

Department of Public Health (CDPH)

(916) 327-2445

Web: http://www.cdph.ca.gov

Hours of Operation 8:00 a.m. – 5:00 p.m. (Pacific Time Zone)

Call CDPH to

• Obtain information regarding requirements for initial licensing 
• hange your current address or name after testing 
• Obtain information regarding reciprocity 
• Obtain additional information

For applications and licensing requirements, go to: https://www.cdph.ca.gov/Pages/PageNotFoundError.aspx?requestUrl=https://www.cdph.ca.gov/pubsforms/Pages/CNAHHAProgram.aspx